FAQ & Troubleshooting

Account & Access

• What happens to my Locatify Builder CMS account when my subscription expires or downgrades to a free account?
• How do I reset my password?
• How do I add a user to my CMS publisher account? Admin User vs. Editor User

CMS - Locatify Builder

• What is the Locatify Builder?
• Do I need to know any computer programming or how to write code?
• Does the Locatify Builder work with all browsers?
• Does the Locatify Builder support Augmented Reality (AR)?

Payment & Billing

• How to cancel my subscription
• Non-profit discounts
• What is included in the Free Plan?
• What is your Refund Policy?
• What payment methods do you accept?

Gameplay & Scoring

• Why can’t I see where the player's live location?
• Why don’t scores appear on the scoreboard?
• What happens to my game once it’s finished?
• What happens to a game in progress if I need to use my phone for other things?
• Can Stations (Zones / Geo-fences) be invisible?
• What is a live project?

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Testing & Troubleshooting

• Testing a Game without Creating One
• Why is my content not showing, saving, disappearing, or displaying blank pages?
• My phone is not sending the data into the location system.
• Does the GPS drain the battery more quickly?
• How do I test my game or tour on a mobile device?

Legal

• What are your Terms of Service?
• What is your Privacy Policy and Terms of Service?
• Who owns the source code for the Locatify Builder CMS?

FAQ

• Welcome to the Locatify Help Center
• Are there any guidelines for optimal photo dimensions to upload in the Locatify Builder?
• Help for Content Creation
• Randomize Point Locations: Managing Multiple Starting Points
• Why the GPS is not working?
• Collaborating on projects

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